Terms and Conditions

1. About These Terms

Premises Hub is supplied by Louise Amanda Ltd, registered in England and Wales with company number 11163659. Registered office address: to be updated. Contact us at hello@thepremiseshub.com.

These terms govern use of our business premises administration service. “We”, “us” and “our” mean Louise Amanda Ltd; “you” and “customer” mean the organisation contracting for the service, or the person using it where the context requires. Any specific order or offer accepted by both parties should be read alongside these terms; an expressly agreed variation takes priority for the matter it addresses.

The service is intended for businesses and other organisations managing premises they occupy. If you create or administer an account on an organisation’s behalf, you must have authority to bind it and to manage its users and information. Do not accept an offer or incur charges without that authority. Nothing in these terms removes any mandatory consumer rights that apply despite the intended business use.

2. Administration, Not Professional Advice

Premises Hub helps organise property information, agreements, costs, documents, tasks and important dates. It is an administration tool, not legal, surveying, financial, tax or compliance advice, and it is not a substitute for reviewing original agreements or obtaining qualified advice.

You remain responsible for checking the accuracy and completeness of records, interpreting obligations, calculating and verifying notice periods, monitoring deadlines and taking required action. A recorded date, cost summary, task or reminder does not confirm legal compliance or that an obligation has been met. Do not rely on a notification as your only means of monitoring a critical date.

Features available to you are those actually offered within the service or expressly agreed. A reference to reminders, payment arrangements or information retrieval in these terms does not promise that an automated notification, billing or export facility is available. Check the relevant feature and use an appropriate alternative where needed.

3. Accounts and Security

Provide accurate account and organisation details and keep them up to date. Each user must protect their sign-in credentials, email account and recovery links, and must not share credentials with unauthorised people. Tell us promptly if you suspect compromised access or misuse.

You are responsible for use by users you authorise, subject to our own obligations and any circumstances outside your reasonable control. We may require reasonable verification before acting on account, access or ownership requests. We may restrict access where reasonably necessary to investigate misuse, protect information or comply with law; where practicable and lawful, we will explain the reason and how the issue can be addressed.

4. Organisation Workspaces and Team Permissions

The organisation is responsible for appointing suitable account administrators, inviting the correct users and reviewing roles, property permissions and access to sensitive information. Remove or amend access when a person’s responsibilities change. Users must only access or disclose information they are authorised to handle.

Keep a reliable way to identify the organisation’s authorised representative and resolve internal ownership or access disputes. We are not responsible for deciding employment, ownership or property disputes between your users, but may take proportionate action to protect the account while authority is clarified.

5. Your Content and Our Processing Licence

You retain ownership of the records, files and other content you upload, subject to any rights belonging to others. You grant us a limited, non-exclusive licence to host, store, reproduce and otherwise process that content only as necessary to provide, secure and support the service, follow your lawful instructions and meet applicable legal duties. This does not transfer ownership or give us a general right to publish your documents.

You must have the rights and permissions needed to upload and use the content, including an appropriate lawful basis for personal information and any required notices to the people concerned. Do not upload unlawful material or unnecessary sensitive information. You are responsible for the content’s accuracy, suitability and lawful use, and for keeping appropriate copies of essential original documents.

6. Confidentiality, Security and Availability

Each party must handle the other’s confidential information with reasonable care and use it only for the service relationship or another authorised purpose. Disclosure may be made to people or service providers who need it for that purpose under appropriate confidentiality duties, or where legally required. This duty does not apply to information lawfully public, independently developed or lawfully received without restriction.

We will use reasonable technical and organisational measures appropriate to the service and its risks. You must apply sensible account-security and permission practices. No internet service can promise absolute security or uninterrupted availability. Maintenance, technical faults and events beyond reasonable control may affect access; these terms do not create a specific uptime, recovery or support-response guarantee.

We will use reasonable care and skill in providing the service. If an issue materially affects your use, contact us so we can investigate. The absence of an uptime guarantee does not remove our obligations under applicable law or any express service commitment separately agreed.

7. Subscriptions, Prices and Billing

Where paid subscriptions are offered, plans are priced by their property allowance and billed monthly or annually as shown in the offer you accept. Standard plans share core features, with property allowance as the principal distinction; any additional conditions or separately agreed Enterprise arrangements must be disclosed in the relevant offer.

Before a paid arrangement is accepted, the checkout or written offer must clearly show the plan, property allowance, amount, billing frequency, any trial end date and the conditions for renewal and cancellation. Annual prices and any annual saving are as displayed at purchase. Do not assume that creating an account alone completes checkout, authorises a charge or starts a trial.

Where recurring billing is offered and you agree to it, the subscription renews for the stated billing period unless cancelled under the applicable terms. Any applicable taxes or additional charges must be disclosed before purchase. Payment details are handled by the payment provider under its arrangements, not stored as card details by Premises Hub.

Use must stay within the allowance you have accepted. If a plan change would leave your organisation above its allowance, the available options and any restrictions should be explained before the change takes effect. A plan limit does not by itself authorise immediate deletion of your records.

8. Trials and Private Invitations

Where offered, the standard public trial lasts 14 days and requires payment details upfront. The offer must make the trial end date, first payment amount and subsequent billing frequency clear before you agree. Unless you cancel before the trial ends, the paid subscription starts and the agreed payment method is charged in accordance with that offer.

A privately invited promotional trial may instead provide 30 days without a card upfront. Eligibility depends on the specific invitation and its stated conditions. To continue after that trial, you must add a valid payment method and agree to the paid plan and its billing terms. If you do not, access may be paused or restricted at expiry; customer information remains subject to the applicable retention and deletion policy. Adding a payment method and accepting the applicable offer allows continuation or resumption under that offer.

Private invitation codes or promotional offers grant only the stated eligibility or benefit. They are not a promise of perpetual free access, and a discount alone does not establish a particular trial length. Offers are not transferable or combinable unless their conditions allow it.

Cancel a card-backed trial before its end to avoid the first subscription charge. Follow the cancellation method identified in the offer; if you cannot access it, contact us before the deadline. No paid renewal should be assumed for a card-free invitation without your agreement to the payment arrangement. These provisions apply only where the relevant trial and checkout are offered.

9. Cancellation, Refunds and Payment Failure

Unless the accepted offer states otherwise, cancellation of a paid subscription stops its next renewal and takes effect at the end of the current paid period. You may continue using the paid service during that period, subject to these terms. Cancellation of renewal and a request to close or delete an account are separate instructions.

There is no automatic refund for a part-used billing period, except where required by law or expressly promised in the offer. This does not affect remedies for our failure to meet contractual or statutory obligations. Contact us if you believe a payment is incorrect or a refund is due.

If an agreed payment fails or remains unpaid, we may restrict or pause service after reasonable notice and an opportunity to resolve the issue, unless more immediate action is justified by a security or legal concern. We should explain how to contact us or restore access. Any retained information remains subject to the retention policy and applicable legal duties; a payment failure is not a promise of indefinite storage or a basis for immediate deletion without regard to those duties.

10. Access to Records and Account Closure

Keep copies of information essential to your business and plan for retrieval before ending the service. While authorised access is available, use the facilities actually provided to view or retrieve information. If you need another form of access or an export, contact us to discuss the request, available arrangements and any agreed cost. These terms do not promise an automated export tool or every possible file format.

An authorised representative may request account closure. We may verify authority and clarify whether you are asking to cancel renewal, remove a user, close the organisation’s workspace or delete information. Outstanding lawful payment obligations and provisions that need to continue, such as confidentiality and liability for earlier events, survive closure.

After closure, access and deletion are handled under the Privacy Policy, applicable legal requirements and any agreed processing terms. Discuss retrieval and retention needs before closure; we do not promise indefinite access after the service ends or immediate automated deletion from all systems and backups.

11. Acceptable Use

You must use the service lawfully and for authorised business purposes. You must not:

• Access another organisation’s workspace, bypass permissions or attempt to obtain information without authority.
• Upload malicious code, unlawful content or material that infringes privacy, confidentiality or intellectual-property rights.
• Interfere with security or availability, overload the service, or conduct intrusive testing without permission.
• Impersonate someone, misrepresent authority, misuse invitations or payment offers, or use the service for fraud.
• Copy, resell or exploit the service beyond the rights granted, or reverse engineer it except where the law permits that restriction to be overridden.

We may take proportionate action for a breach, including requesting correction, removing unlawful material or suspending affected access. Where practicable, we will provide notice and an opportunity to remedy the issue. Serious security risks, unlawful conduct or legal requirements may justify immediate action.

12. Intellectual Property

The service software, design, branding and materials we provide belong to us or our licensors. Subject to these terms and the applicable offer, you receive a limited right to use the service for your organisation’s purposes during the service relationship. No ownership of our intellectual property is transferred. This section does not change your ownership of customer content.

13. Data Protection

Each party must comply with the data-protection obligations that apply to it. Our controller activities are described in the Privacy Policy. For personal information you control within uploaded records and documents, you remain responsible for lawful instructions, necessary notices and the rights of the people concerned.

Where we act as your processor, appropriate data-processing terms are required under applicable law. A data-processing agreement may be needed to address instructions, confidentiality, security, service providers, assistance with rights and incidents, transfers, return or deletion and other required matters. These general terms do not claim that a separate data-processing agreement has already been put in place or replace one where it is required. Contact us to address the processing arrangements relevant to your organisation.

14. Responsibility and Liability

Nothing in these terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Subject to those protections, each party is responsible for losses caused by its breach to the extent required by applicable law. Any limitation must be lawful and reasonable in the circumstances. We are not responsible for a loss to the extent caused by inaccurate customer information, unauthorised instructions or your failure to verify an obligation, rather than a breach by us. That does not excuse our own failure to exercise reasonable care and skill.

We do not guarantee the accuracy of customer-entered dates, the legal effect of an agreement or that a reminder will prevent a missed obligation. For business use, liability for indirect or consequential loss is excluded only to the extent lawful and reasonable; this is not a blanket exclusion of foreseeable loss caused by our breach. No fixed monetary liability cap is created by these terms. Both parties should take reasonable steps to avoid or reduce loss.

15. Notices and Service Changes

Keep your organisation’s contact details current. Service and contractual notices may be provided through the service or to the contact details supplied, as appropriate. Contact us using the email above for support, cancellation difficulties or a formal concern, and identify the relevant organisation without sending unnecessary sensitive documents.

We may change the service or these terms to reflect improvements, security needs, law or business requirements. Material changes affecting an existing paid arrangement should be brought to your attention with reasonable notice where practicable. Price changes must be disclosed before they apply to a renewal or new purchase and must not retrospectively alter an already paid period without agreement. Where a material adverse change affects an existing contract, we will explain the applicable options and respect any statutory or agreed cancellation rights.

16. Governing Law, Disputes and Updates

These terms and disputes relating to them are governed by the law of England and Wales. For business customers, the courts of England and Wales have jurisdiction. If mandatory consumer protections apply, nothing here deprives you of those protections or any right to bring proceedings in a court available to you under applicable law.

Please contact us first so we can try to resolve a concern, without affecting your right to seek legal remedies. If part of these terms is unenforceable, the remaining provisions continue to apply so far as lawful. A delay in enforcing a right does not itself waive it.

The update date at the top identifies this version. Any separately accepted offer or variation should be retained with these terms so the conditions applying to your service relationship can be understood.